The service received from the Promo Group was initially very good but I did run into some trouble with their delivery of goods. Devon the sales manager sorted out the problem and showed good faith from the companies side
I wish all companies in South Africa have such great, sufficient and accommodating service. I've contacted them and they we're very willing to assist and work with a tight deadline. I'll recommend this company to anyone. They're prices was also very competitive.
Sales & artwork team very efficient and can work well with client even on requested short lead time complimented by production team that produces quality and makes sure delivery deadline is met. Great team work The Promo Group
Had the best experience with The Promo Group, they were so helpful and kept every promise they had made. They also were very quick to get the job we required done, and did a brilliant job in terms of what they produced in such a short time frame! Will definitely use them again, and recommend them to any one requiring corporate clothing. Our shirts were magnificent!
Promo Group always delivers without comprising on quality or customer satisfaction. I have always received my product as per my specifications (which can sometimes seem like an impossible order to fill). The level of professionalism is unwavering and every experience thus far has been a pleasant one. I am committed to continuing working with them and I would definitely recommend them to friends and colleagues.
I just want to say thank you to Richard Marsh.
What a pleasure dealing with him. I was so impressed with how helpful and friendly he was. He went out of his way to make sure we get our delivery on time and loved working with him.
What a pleasure dealing with the Promo Group ... Placed an order on Friday , received my order the next Thursday .. Such an efficient company to deal with! Thank you to Sasha Duncan for assisting me and ensuring that my order is well received ..
I would highly recommend them to ANYONE! Thanks to all involved in my order .. Definitely 5+++ stars for you 😊
i would just like to thank you for the professional service i received from your staff. it was a pleasure dealing with Mr Gareth Capstick and i will definitely be contacting him again for all our other promotional items. Gareth was extremely friendly and went above any beyond to assist with any changes or queries i had. It was a great pleasure working with the promo group and i look forward to dealing with you again in future.
It has been such a pleasure working with Shaney and Charmaine! They made ordering effortless. The quality of products provided far surpassed my expectations. I'll be dealing with them a lot in the future. Michelle Heard - International Bestselling Author.
Alex Summers was excellent in getting our apparel done on time with awesome communication skills and received outstanding quality apparel! Will definitely be using the Promo Group again! Big thumbs up!
It was an absolute pleasure in doing business with The Promo Group, with in minutes of filling in a on line query I was contacted by Avalon, she has been nothing but efficient and a pleasure to do business with. The experience was a very pleasant one. Even though your quote was higher than another company, we chose to go with you because of your customer service.
Nicole Vazquez Service is always awesome.
She is super friendly and knows her products!!
I get instant email response and product advice.
This is my second time ordering from The Promo Group and will definitely be buying from them again.
Quality products and fast shipping.
I had the most lovely experience working with Richard from The Promo Group. I had to get branding done on some bags I ordered from them and what a positive vibe I received while working with them!!! :)
The company is so energetic and lively. They are extremely organized and professional. They offer fantastic service, great quality products and super fast turnaround times. Well done!
Thank you so much, Richard, for the time spent helping me. Thank you for your kind and positive attitude. I LOVE working with passionate people.
Thank you, Promo Group. I will recommend you to anyone I know.
The service from Tino was excellent from the first communication. He under-promised and over delivered! Not only was the pricing very competitive, but the product quality was better than expected. I will definitely do more business with this company.
Promo Group were so pleasant to deal with and so accommodating of my requests. They delivered ahead of schedule and I received EXACTLY what I asked for with no returns of problems. Definitely looking forward to doing more business with them. :-D
Dealing with Maurice and Talent I would like to share the following:
Due to circumstances beyond my control I had to place a last minute order with Maurice, forward him the actual artwork approval and to my horror change the said product. Needing to approve the artwork once again, as Maurice assisted me with a completely different promotional gift on Monday 04:53 pm (and still awaiting new artwork), I honestly didn't think that I would have my order finalized in time. Just this morning I received my confirmation that my order is ready for collection. They have gone above and beyond to ensure that the finalization is in time even if I couldn't quite believe it given the timeframe they had to manage branding these items as well. The service delivery standards and overall customer service received from Maurice and Talent are outstanding to say the very least. Well-done to the Promo Group for having such excellent employees, they are truly irreplaceable!
Izaak Whiskin was professional throughout and a pleasure to deal with.
Lead times much longer than, and courier and sample charges not charged by competitors.
Internal sample sourcing complexity that should not be made the burden of the client..
A few QC issues, which were resolved quickly, however should have all been checked prior to dispatch.
Strange payment policy of 50% upfront and then the other 50% 'upfront'. Why not just say, '100% upfront' to avoid confusion and Admin duplication?
Ever since dealing with Jessica and her team in 2016, I have never looked back. They are an incredible group to work with, they never let on that I cause issues in the factory with my last minute chopping and changing and still manage to deliver on time every time - in fact the last lot of "Mopmen" were supposed to be delivered to my house due to me not being in the office and they arrived a few days early. Words cannot describe how happy I was with THAT delivery as it saved me time.
Loved seeing our students smiles when they got their bags of goodies.
Thank you Jess!!! I would be promotional material-less without you! Till the next order. Ali
Hi There, As part of my work I've order several branded and unbranded items - in small and 25+ numbers. The service has always been great! Super helpful, and quick to react to changes and demands from my side. Can only say HIGHLY RECOMMEND Izaak and the crew!
I got the most efficient, most professional service from The Promo Group team. The items we got made was a big hit! There was no delays in the process it was easy and I would highly recommend them to anyone! Look forward to doing business with you again!
I am very happy with the customer service that Promo Group delivers. They handle their customers with respect and provide quality products at reasonable prices. I would definitly recommend Promo Group for any promotional products.
Such outstanding service from the Promo Group, specifically Jordan. We absolutely love our products, they were done to perfection. Thank you so much Promo Group. Looking forward to working with you again.
When you come to the month of November, and realize you were supposed to have ordered your year end gifts, but you haven't. Who do you call?
When you start phoning looking for that something different, yet good quality products. Who do you call?
When you need the gifts in your color at a reasonable price delivered at your office. Who do you call?
And lastly who do you call if you want Fast Efficient and Excellent Customer Service?
Well The Promo Group of course. Not only are they affordable, professional and fast. They are friendly and take Customer Care to a whole new level.
If you procrastinated and need to get those corporate gifts done call The Promo Group.
Once again we have received excellent service from Avalon and Charmaine. No task is too big or too small for them. Thank you for making our awards ceremony so easy and effortless to plan again this year. Well done to The Promo Group!
Terrible terrible service and products! I am absolutely appalled - we placed a large order with the promo group for client gifts, desk pad calendars, notebooks, paper cubes and tent calendars - all were received late - the cubes came without paper - something we cannot source here in Seychelles and the calendars don't stick - low cost cheap material. Not happy at all - will never use them again :(
We received professional and efficient service from the team at the Promo Group. It was our first time partnering with them on an order and it most certainly won't be our last.
They kept us up to date and informed throughout the order and they followed up after delivery. You just don't get service like this all the time. It was a pleasure to work with them. Highly recommended.
Excellent service from Account Manager Avalon Watts going beyond infinite patience with our numerous technical and design issues. Sales Administrator Charmaine Darrell went the extra mile to help us with the delivery even though their office was closed during the year-end. The finished product turned out better than we imagined to be.