Question 1

How do I place an order?

Accepted Answer

You can order in several ways: browse our website and add products to cart, request a quote online, chat with us via live chat, call us on 010 600 2600, or email sales@thepromogroup.co.za with your requirements.

Question 2

What is the minimum order quantity?

Accepted Answer

Minimum order quantities vary by product and branding method. Many products start from as few as 25 units. Your dedicated account manager will advise on minimums for your specific requirements.

Question 3

How long does production take?

Accepted Answer

Standard production time is typically 7-10 working days after artwork approval. Rush orders can be accommodated subject to availability.

Question 4

Can I see a sample before ordering?

Accepted Answer

Yes, we can provide samples for most products. Sample costs vary and may be credited toward your final order.

Question 5

Do you offer bulk discounts?

Accepted Answer

Yes, we offer tiered pricing with significant discounts for larger quantities. Request a quote for quantity-specific pricing.

Question 6

Do you price match competitors?

Accepted Answer

Yes, we have a price match guarantee. If you find a lower price from a competitor for the same product, quantity, and branding, we will match or beat it.

Question 7

Are prices inclusive of VAT?

Accepted Answer

All prices displayed on our website are exclusive of VAT (15%). VAT will be added to your final invoice.

Question 8

What payment methods do you accept?

Accepted Answer

We accept EFT (bank transfer), credit cards, and approved account customers can order on credit terms.

Question 9

Do you offer free delivery?

Accepted Answer

Yes, we offer FREE delivery on all orders over R1,200 ex VAT to one destination within any of South Africa's 15 major metropolitan areas.

Question 10

What products are excluded from free delivery?

Accepted Answer

Free delivery is not offered on luggage bags, drinkware, coolers, outdoor products, gift sets, and hampers due to size and weight.

Question 11

Can I collect my order?

Accepted Answer

Yes, you can collect your order free of charge from our Johannesburg or Cape Town office. Monday to Friday, 8:00am – 4:30pm.

Question 12

How long does delivery take?

Accepted Answer

Delivery typically takes 2-5 working days within major metro areas after production is complete.

Question 13

What branding methods do you offer?

Accepted Answer

We offer laser engraving, pad printing, digital transfer printing, UV digital printing, embroidery, belly bands, and digital stickers.

Question 14

Do you offer free artwork services?

Accepted Answer

Yes! Our skilled designers will redraw your logo in vector format free of charge.

Question 15

What file formats do you accept for artwork?

Accepted Answer

We accept AI, EPS, PDF, SVG (vector files preferred), as well as high-resolution PNG and JPG files (300dpi+).

Question 16

What is laser engraving best for?

Accepted Answer

Laser engraving is perfect for awards, BBQ accessories, flasks, keyholders, pens, mugs, glass, leather, and wood.

Question 17

How long has The Promo Group been in business?

Accepted Answer

The Promo Group was founded in 2006 and we have over 70 years of combined experience in the promotional products industry.

Question 18

Where are you located?

Accepted Answer

We have two offices: Johannesburg (805 Hammets Crossing Office Park) and Cape Town (101 Amdec House, Steenberg Office Park).

Question 19

What makes The Promo Group different?

Accepted Answer

We offer a Total Solution: end-to-end service including free artwork redraws, wide product selection, free delivery, price match guarantee, and 70+ years combined experience.

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Frequently Asked Questions

Frequently Asked Questions