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How to Order

    How-to-Order

    Browse/search for products online that suit your specific needs


  • How to Order – click on the selected product(s) and add to your cart, chat to us online, request a quote online or send us an email stipulating all your requirements.

  • PLEASE NOTE: Minimum order values apply:

    – R500.00 exc. VAT and delivery for unbranded orders
    – R1000.00 exc. VAT and delivery for branded orders

  • We will convert your quote request into an Order Confirmation and an Account Manager will forward this to you by e-mail.

  • We will request that you confirm that you are happy with our artwork terms and conditions as well as the delivery date(s)

  • Please also ensure that all correct invoicing details have been provided and are correct on our Proforma Invoice submitted to you – any necessary changes required should be brought to our attention as soon as possible.

  • Our art department will then be contacting you to start working on your artwork and printing requirements.

  • Please also remember that amendments to artwork proofs will result in delivery delays so please make sure that you give as much information to our art guys as possible.

  • Our artwork team will do their utmost to generate layouts within 24 hours. However for artwork not supplied in the correct format this could take up to 48 hours to redraw.

  • Please remember that a delay in providing your artwork and/or receiving your artwork approval can delay the delivery date of your order.


  • Please take note of the following special terms and conditions:

  • Branding times can vary based on time of year, size and complexity of the job, as well as the branding process.

  • The Promo Group cannot be held responsible for unforeseen events which may occur beyond its control or that of its affiliates.

  • All goods remain the property of The Promo Group until fully paid for.

  • A 50% deposit is required before we’re able to confirm your order and start branding.

  • Full payment is required prior to delivery/collection.

  • Our promise is that you’ll receive the very best customer service every step of the way and to ensure we meet that promise please click below for important contact details of key staff here at The Promo Group;

    Contact Us

    Remember, nothing goes into production without your approval!