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Confused? We’re here to help!

How to Order:

Click on the selected product(s) and add to your cart, chat to us online, request a quote online or send us an email stipulating all your requirements.

Minimum Order Values:

R500.00 exc. VAT and delivery for unbranded orders
R1000.00 exc. VAT and delivery for branded orders


From Quote to Order:

We will convert your quote request into an Order Confirmation and an Account Manager will forward this to you by e-mail.



Amendments to artwork proofs will result in delivery delays so please make sure that you give as much information to our designers as possible.



We will request that you confirm that you are happy with our artwork terms and conditions as well as the delivery date(s)


Artwork Lead Times:

Our artwork team will do their utmost to generate layouts within 24 hours. However for artwork not supplied in the correct format this could take up to 48 hours to redraw.

Proforma Invoices:

Please also ensure that all correct invoicing details have been provided and are correct on our Proforma Invoice submitted to you – any necessary changes required should be brought to our attention as soon as possible.


Approve on Time:

Please remember that a delay in providing your artwork and/or receiving your artwork approval can delay the delivery date of your order

Please take note of the following special terms and conditions:

To be read in conjunction with our standard Terms and Conditions

Branding Times:

Branding times can vary based on time of year, size and complexity of the job, as well as the branding process.

To be confirmed when placing an order.



The Promo Group cannot be held responsible for unforeseen events which may occur beyond its control or that of its affiliates.

Payment & Goods:

A 50% deposit is required before we’re able to confirm your order and start branding.  Full payment is required prior to delivery/collection. All goods remain the property of The Promo Group until fully paid for.

Our customer satisfaction and guarantee:

Our promise is that you’ll receive the very best customer service every step of the way and to ensure we meet that promise please click below for important contact details of key staff here at The Promo Group